WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under general supervision of nursing leader to provide clinical and operational support for, and supervision of, medical office assistants and/or medical office technicians in an ambulatory patient care setting.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or GED
  Successful completion of UT Southwestern supervisory training course within twelve (12) months of employment required.

• Experience
  3 years of experience as a medical assistant/patient care technician in a hospital or clinic setting including
  2 years of experience as a Lead MOA.

• Licenses and Certifications
  (BLS) BASIC LIFE SUPPORT certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire and
  Current MOA Certification required, through one of the following organizations Upon Hire
  (CMA) CERT MEDICAL ASSISTANT American Association of Medical Assistants or
  (RMA) REG MEDICAL ASSISTANT American Medical Technologists Association or
  (NRCMA) NAT REGD CERT MEDICAL ASSISTNT National Association for Health Professionals or
  (NCMA) NAT CERT MEDICAL ASSISTNAT National Center for Competency Testing or
  (NHA-CCMA) Nat Hlthcareer CertClinMedAsst or
  (RMA) REG MEDICAL ASSISTANT American Allied Health

Preferred

• Education
  Bachelor’s Degree in related field

• Experience
  1 year as Lead MOA with a Bachelor’s Degree

JOB DUTIES

• Human Resources
• Supervises assigned Medical Office Assistants (MOA), Certified Medical Office Assistants (CMOA), Medical Office Technicians (MOT) and CMOA Coordinators to ensure appropriate policies and procedures are followed.
• Manages staff time off requests and correlating coverage of responsibilities.
• Ensures efficient, accurate, and timely management of assigned payroll functions, and ensures compliance with payroll and timekeeping policies.
• Participates in staff recruitment and hiring decisions.
• Ensures staff receive complete orientation to work area with timely feedback during the probationary period.
• Ensures ongoing training and supervision of Medical Office Assistant and technician staff, giving appropriate, timely feedback regarding concerns or issues.
• In collaboration with pertinent health system and Ambulatory Services teams, directs required staff trainings and manages documentation of competencies to ensure assigned staff remain in compliance with policies and procedures.
• Conducts performance evaluations in accordance with UT Southwestern policy.
• Administers disciplinary action and development of performance improvement plans as needed with staff.
• Clinic Operations:
• Coordinates daily staff assignments with members of clinic leadership team to ensure the clinic is staffed appropriately for operational needs.
• Educates and monitors all staff on processing instruments and/or scopes and ensures adherence to policies and procedures.
• Within scope and training, inspects and troubleshoots equipment issues to ensure patient safety and proper functioning. Escalates concerns to clinic leadership as appropriate.
• Consistently manages assigned responsibilities related to departmental medical supply management and related system(s).
• Facilitates continuing education sessions with staff to ensure departmental requirements are being maintained.
• In collaboration with clinic leadership, may facilitate service recovery with patients and families.
• Supports clinical staffing needs, including maintaining ability and requisite competencies to function in the CMOA role when necessary.
• Leadership:
• With direction of and in collaboration with departmental leadership, may develop and support clinical strategic initiatives through assigned tasks or tactics.
• As assigned, participates in quality improvement initiatives and processes to ensure excellent patient care.
• As assigned, participates in institutional initiatives; attends meetings, trainings, and workgroups to promote and aid in the professional growth of staff.
• May function as a liaison with other departments regarding MOA clinic functions as needed.
• Consistently models professional behavior consistent with the institutional PACT standards.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing, or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing, or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.